FAQ

1. The most recent paycheck stub or other proof of income​
2. The most recent checking account statement (account must be open 30 days)​
3. A debit card (ID, TX, and WI)​
4. Valid driver’s license or state-issued ID​

To see the types of loans offered in your area and find out which one of our services is the best fit for you, simply visit our Rates and Terms page, or visit a store near you using our store locator.

Yes - an open and active checking account, active for at least 30 days, is required to apply.

Cash Store offers installment loan products that allow you to pay back over time.​ Visit our home page to learn more about the products we offer.

While credit is a factor in the underwriting process, we cannot say if bad or no credit will prevent you from getting approved, so submit your application today for a full review and credit decision.

Yes! These are all forms of accepted income for a loan application.

Yes! Unemployment is also accepted as a form of income when applying for a loan as long as it will continue for the entire loan term.

Previously filed bankruptcy does not necessarily prevent you from qualifying for a loan with us. To see if you qualify, simply submit an application!

Provide your most recent pay stub(s) along with your employment information for verification with your application.

Unfortunately, no. We do not provide advances on tax returns.

Unfortunately, no. We do not currently provide auto title loans.

All loan applications go through our underwriting process which may include a check of the customer’s credit record.

Yes, you can apply for a loan in a state other than your state of residence by visiting one our retail store locations. However, online applications, which are available to existing Cash Store customers, must be submitted based on the state where the customer currently resides.

No, at this time, Cash Store does not allow check cashing.

Yes you can. You can pay your loan online or in store.

1. Pre-Qualification:​
   • Simply fill out the pre-qualification form by clicking "Pre-Qualify"​
2. Get a Decision​
   • Gather the required documents necessary and come into a Cash Store near you. Once you have come to a Cash Store location, an associate will help you apply for your loan.​ Your information will then go through our underwriting process. This will help determine your loan eligibility and, if approved, will dictate your rates and loan amounts.
3. Loan Acceptance​
   • Once you're approved, you will be provided with the proposed loan amount, loan rate, due dates, and any other relevant information needed for you to make a decision.​
4. Receiving Funding​
   • After you accept your terms and originate your Loan Agreement, you will receive your funds. Funding is typically the same day.​
5. Repayment​
   • Payments are made in accordance with the terms of the Loan Agreement.​

It depends. Each loan is unique and based upon many different factors such as income, employment, and the state in which you live. All applications are run through our underwriting process which provides a final decision.

It varies depending on how much you borrow. There are many factors that determine the overall amount you will be responsible to pay back if approved for a loan. The excess amount owed, including interest and fees, over the principal amount borrowed are called finance charges. Your Loan Agreement will detail all amounts expected to pay over the life of the loan, assuming on-time payments.  

New customers can prequalify online but must come into a Cash Store to apply for a loan. Returning customers can apply through their online portal.

No, Cash Store does not allow multiple loans at one time.

Of course! You are always welcome to apply for a loan, but we cannot provide a guarantee of approval or of denial based on any additional loans you may have received until your application has been submitted.

Unfortunately, not at this time.

To check if your loan is eligible for refinancing, simply log in to your customer portal. If eligible, you will be given the option within your portal to apply for the refinancing of your loan. If you have further questions about refinancing, please visit a Cash Store near you, or call our customer support line at 1-888-950-2274

For all new loans, approval or denial should typically be given at the time of application.

To check on the status of an existing loan, please contact customer service at 1-888-950-2274, or visit your local store.

You can update your email, address, and phone number through your customer portal. For all other changes, please visit your local Cash Store and talk to a representative.

To change your password, just click the Forgot Password link. However, if your technical difficulties persist, please contact us at 1-888-950-2274.

We respect our customers’ desire for privacy in managing their personal finances and will always treat personal information accordingly. For our online customers, the company uses security measures consistent with industry standards to protect your information collected through our sites. These measures include technical, procedural, monitoring, and tracking safeguards to protect your information from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Please keep in mind that no data transmission over the Internet is ever 100% secure, and any information that you transmit to us is done at your own risk. To learn more, please read our Privacy Policy.